A true story of a Summerville Scam

How do I know this is a true story?  It happened to me this week when I went to the Meineke at the Car Pros Plaza located on Trolley Rd.  A few months ago they had a deal that I pay one price and I get 4 oil changes which at the time sounded like a good deal and a way to save money.  My first trip there I figured was a fluke because I arrived and 2 hours later I left with an oil change.  It was a long time and they never came out to communicate with me why it took so long but I am a person willing to give a second chance - that came this week.

I called the day before to schedule an 8:30 oil change and I arrived on time. They took it immediately back and about 45 minutes later that technician (I wish I knew his name) came out to say my FRONT brakes were very bad and needed changed. I asked how much time were left on the front brakes and he said less than a month and went on to say that front brakes get replaced twice as often as rear brakes.  I am not a car guy so I took him at his word and he said it would only take 25-30 minutes to replace.  After two hours I inquired as to why my car was not done and nobody and given me any information why it was taking so long. The lady at the front desk walked back and when she returned she told me, "they are wrapping it up now."  I was slightly irritated at this point and said "fine."  Thirty minutes later I walked around the building and into the garage and asked the same technician why my car is not done yet. He made up some excuse about the ordering the wrong front brake pads and he was about to do it.  I thought this strange because my tires were still on the car which means they had not even started it.  I told him he had 10 minutes to get my car to me and walked out. Thirty minutes later my car was driven around to the front and the service manager Paul told me that my 2011 front brakes really needed 2012 pads which is why they could not do it.  Not one person came and spoke to me in the 3 hours and 45 minutes I was there. During my time they continued to lie to me and fabricate stories and I still did not have front brakes.

Skip to the next day I when I dropped off my car to Geralds Tire on Dorchester Rd (near Ladson).  I dropped it off and put on the after hours form I need new front brake pads.  The next day they called and said it was done and I picked it up. As I was waiting for to pick up my daughter at school I looked at the receipt and it said they replaced the REAR brakes. I called Michael at Geralds and asked why he did the rear brakes.  He informed me my FRONT brakes had over 1/2 of the pad on it and in no way needed replaced but the REAR brakes were relatively nonexistent.  When I told him what Meineke said his response was, "I have no idea why they would tell you that."  I realized at that point the Meineke - Car Pros Place tried to scam me.

DO NOT GO TO THE CAR PROS PLAZA ON TROLLEY ROAD UNDER ANY CIRCUMSTANCE.  Please share this post with everyone you know. After posting this story on my personal Facebook page I had numerous stories of very similar issues.  Don't forget to share this story with all your friends.

Avoid this place - They are scammers and will lie to you!